Frequently Asked Questions
Everything you need to know about your PALMONAS experience.
What materials are used in PALMONAS jewelry?
Our jewelry is crafted using high-quality materials, including 18k Gold Plating, Sterling Silver, and premium stainless steel, ensuring durability and a luxurious finish for everyday wear.
How long does shipping take?
Standard shipping typically takes 3-5 business days within domestic regions. International shipping may take 7-14 business days depending on the destination and customs processing.
Does PALMONAS offer a warranty on products?
Yes, we offer a 6-month warranty on all our jewelry pieces against manufacturing defects. Please retain your invoice to claim the warranty.
What is your return and exchange policy?
We offer a hassle-free 15-day return and exchange policy. Items must be unworn, in their original packaging, and accompanied by the original receipt.
How should I care for my jewelry to prevent tarnishing?
To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided PALMONAS pouch or an airtight container when not in use.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and Cash on Delivery (COD) for eligible pin codes.