Returns & Exchanges

At PALMONAS, we strive to ensure your complete satisfaction with our luxury fashion pieces. If you are not entirely happy with your purchase, we offer a seamless 15-day return and exchange policy for all unworn items in their original packaging.

Return Process

• 1.
  Initiate Request

  Visit our 'Returns Center' on the website and enter your order number and email address to start the process.

• 2.
  Quality Inspection

  Ensure your jewelry or apparel is in its original condition with all tags attached to qualify for a full refund or exchange.

• 3.
  Package & Ship

  Securely pack the items in the original box and use the prepaid shipping label provided via email to send the package back to us.

• 4.
  Refund Processing

  Once our warehouse receives and verifies your return, your refund will be processed to the original payment method within 5-7 business days.